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About Paying Online |
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Questions?
For answers to commonly asked questions please refer to the Frequently Asked Questions document below.
Account Registration
The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link on our site. This brings you to the Account Login page. You will need to refer to information on your latest propane bill in order to complete the signup process. Simply click "Register now!" to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press 'Submit' to create your account.
Logging In
Once you login, you will see the My Account page. From this page, you can view a number of things. Across the My Account page you will notice several tabs. The tabs are arranged from left to right and labeled as follows:
Using these tabs, you can view and edit a number of things including:
My Account
Under the 'My Account' tab you are able to view your account number, service address, account balance, and even view your statement.
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View Bill
Under the 'View Bill' tab you are able to see your current bill's due date, any past due balance, current charges, and your total balance due. You are also able to see an itemized view for each location that you have service.
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Pay Bill
Under the 'Pay Bill' tab, you are able to pay multiple bills for several locations.
- Click on the 'Pay Bill' tab located across the top.
- If you have several locations, choose the location you would like to pay, if only one location select it. After choosing, press the 'Checkout' button to continue.
- Note the amount due for this bill. You may change the amount you are paying this month, by entering a new amount in the 'Amount to Pay' field.
- Choose a payment method and press 'Next'.
- Pay with Debit/Credit Card
- Enter the information required and double check all information to ensure a successful transaction.
- Press 'Submit Transaction' to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
- Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click 'My Account' to view the current status of your payment. You will notice that the status of your bill has been updated. Immediately following your payment submission, your status will read "Pending". Once the payment has been processed and posted, the "Pending" status will be removed. However if you paid an amount less than that which is due, once the "Pending" status is removed, this link will remain active so that the remaining charges can be paid.
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History
To view your account history, click on the 'History' tab . Once you click on this icon, you will see your Account Profile and Payment History. To get back to the My Account page, click the 'My Account' tab.
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Manage Account
To edit your account, click the 'My Account' tab. Once clicked, you will see 'USER SETTINGS AND INFORMATION' written across the top. From here, you can change your password, sign up to receive email updates, and change your contact information. Once you are content with the changes you've made, click 'Save' button at the bottom to continue back to the 'My Account' page.
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Log Out
Click the 'Log Out' tab to securely log out of your account.
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Frequently Asked Questions
Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
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Q. Is the Online Bill Payment Service secure?
A. Yes. There are several methods used to ensure that your account information is secure:
- Sign-in ID and Password:
- Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
- SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
- Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
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Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. If your payment is past due, paying online will not relinquish responsibility for any penalties or late fees.
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Q. Whom do I contact if I have questions about my Online Bill Payment?
A. Please contact a customer service representative.
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Q. What do I do if I paid my bill with Online Bill Payment Service, but it still shows owing online?
A. Please contact a customer service representative.
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Q. How do I update my email address or other personal information?
A. This information can be updated online via the My Account page. Under the 'Manage Account' tab, fill out the appropriate fields to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.
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Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
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